Frequently Asked Questions (FAQ)- Bright Kids LLC

Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the “Add to cart” button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed.

If you experience any difficulties, please send any inquiries to [email protected] or call us at (505) 228-6058.

Your order will be filled as promptly as possible (please allow between 3-5 business days for most orders). We will notify you as soon as possible of any delays.

All Bright Kids llc orders are shipped USPS that can take 5 -10 business days. 

All shipping charges are calculated in the shopping cart according to weight.

Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order, you can call us at (505) 228-6058 from 9 a.m. – 5 p.m. MST, or email us at [email protected] .We will respond within 24 hours.

We accept Visa, Mastercard, and Discover, American Express

If you live in, or ship your order to New Mexico, we are required to charge you local tax on your purchase at the current rate of 7.875%.

Once the order has been processed, a confirmation email will be sent to you.

To place an order off-line, please make note of the item number and description of each item you wish to purchase. Then, call (505) 228-6058 to speak to one of our customer service representatives.

All Bright Kids llc merchandise purchased online must be returned directly to Website and not to any retail stores. We are unable to accept any returns for items bought in a retail store or on another website.

We are happy to honor any exchanges/returns as long as:

*The item being exchanged/returned is in new condition and accompanied by the original invoice.

*The new item you wish to exchange for is of equal or greater value than the item being returned.

*Your exchange/return request must be made within 7 days of receipt.

Bright Kids llc wants you to be completely satisfied with your online purchases. If for any reason you are not, please email our customer service department at [email protected] or call (505) 228-6058 to obtain a Return Authorization Number. In order to issue your Return Authorization Number, we will need the following information:

1. Your email, contact information and/or fax.
2. The item number & description of the merchandise being returned/exchanged.
3. The original invoice number (found at the top of your receipt).

Your Return Authorization Number and the address of where to return the item(s) will be issued via email. (Or by phone if necessary)

Please write this number on your invoice and the outside of the box.

All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your exchange/refund within 7 business days.

You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.

In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at [email protected], or calling (505) 228-6058. We will not be able to process any returns/replacements without this number.

Once you receive your return authorization number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.

After we receive your exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.

Your exchange will not be shipped until we have received full payment for this balance.

As parents, nothing matters more than the health of your child. We know that kids do all kinds of things with toys. Because of this we have strived to achieve the highest quality materials possible for this universal children’s product. Our shoehorns are made out of a certified non-toxic, flexible plastic that will provide comfort and support as your child slips their shoe on. Washable, cleanable and durable.

For more than 10 years we have supplied families around the U.S. with high quality adaptive products. Our patented design ensures ergonomic performance, comfort and durability. We pride ourselves on manufacturing in the USA the Little Piggie shoe horn and we have fully tested and certified the universal children’s shoehorn as a CPSIA certified compliant product for your child’s safety.

The Little Piggie kids shoe horn measures  4 ½” tall and  2” wide and it is designed to work for children 1 month old –  12 years old. The ergonomic design allows for a much easier experience for parents and children when putting on their shoes.

Yes, if you would like to learn more about carrying the Little Piggie kids shoe horn in your toy store, childrens store, or adaptive needs store, please visit our wholesale page.